Last Updated: January 6, 2026

1. How to Reach Our Legal Team

If you have any questions regarding our policies, your data, or the legal terms of our website, please contact our legal and compliance department:

2. Submitting a Complaint

We take all concerns seriously. If you wish to file a formal complaint regarding a donation, a data privacy issue, or our field activities, please provide the following:

  • Your full name and contact information.
  • A detailed description of the issue.
  • Any supporting documentation or transaction IDs.

3. Our Response Process

We will acknowledge receipt of your complaint within 3 business days. Our team will investigate the matter thoroughly and aim to provide a formal resolution within 15 to 30 business days, depending on the complexity of the issue.

4. Escalation

If you are not satisfied with our response, you may have the right to escalate your concern to the relevant regulatory body in your jurisdiction, such as a data protection authority or a charity commission.